Last updated: November 9, 2026

The short version

• Cancel any time — from your portal or by email. No charges after cancellation beyond the current period.
• Your two weeks free is free: there is nothing to refund and nothing auto-charges.
• One-time services: if we haven’t started the work, you get a full refund.
• Government and agency fees already paid on your behalf aren’t refundable by us — that money is the agency’s. We’ll show you the receipt.

Subscriptions

Cancel from your portal or by writing to [email protected]. Your cancellation takes effect at the end of the current paid period: no further charges after that, and you keep full access until the period ends. We don’t refund partial periods — instead, the desk stays fully yours until the last paid day.

One-time services — estimating and filings

One-time services are priced per engagement and agreed with you before work begins.

• Work not started: full refund, no questions needed.
• Work under way: we tell you exactly where it stands before any further charge, and you decide whether we finish it.
• We can’t take the work on: if we haven’t started and can’t do it, that is a full refund too.

Agency and government fees

Where a filing involves a government or agency fee, that fee is separate from our service fee and passes through at cost — quoted to you before anything is submitted. Once a fee has been paid to the agency on your behalf, the agency holds it and its own refund rules apply; we can’t refund money we no longer have. We will always show you what was paid and to whom.

How refunds are paid

Approved refunds go back to the original payment method. Write to [email protected], Monday–Friday, 9 AM–5 PM ET, and a person will confirm your refund and its timing in writing.

Our policies: Privacy Policy · Terms of Service · Refund & Cancellation · Service & Filing Disclaimer · Accessibility & Fair Service · Trust & Security